Enhancing Empathy & Workplace Respect
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you develop your ability to create an atmosphere of mutual respect and understanding is important for fostering a cohesive environment. You will learn why promoting mutual respect is so valuable as well as practical tips on how to create and sustain a culture of what mutual respect involves. Whether you're just starting out trying to promote healthier relationships at work or need help reinforcing expectations with colleagues.
As a leader you'll learn how to lead by example in setting a culture of mutual respect and understanding within an organisation, embodying respectful behaviour and embracing differences among team members. You'll be able to empower employees with the confidence to address disrespectful conduct is essential for creating a supportive work environment, and hold staff accountable for their actions through open dialogue, feedback, and providing support resources if needed.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Problems / Challenges |
Benefits of This Training Course |
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Communication Breakdowns: Hinders understanding and collaboration due to misunderstandings. |
Learn effective communication techniques and active listening skills. |
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Lack of Empathy: Makes it difficult to appreciate others' perspectives and feelings. |
Develop empathy and emotional intelligence through training. |
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Stereotyping and Bias: Leads to unfair treatment and hampers inclusivity. |
Gain awareness of biases and strategies to promote inclusivity. |
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Conflict and Tension: Undermines collaboration and team performance. |
Learn conflict resolution skills and techniques for constructive dialogue. |
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Micromanagement: Reduces autonomy and openness in communication. |
Develop leadership styles that encourage trust and autonomy. |
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Unconscious Inclusion: Leaves certain individuals feeling excluded. |
Understand the importance of diverse perspectives and inclusive behaviours. |
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Resistance to Change: Hinders acknowledgment and respect for differing viewpoints. |
Develop adaptability and strategies for embracing change. |
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Ineffective Conflict Resolution: Leads to lingering tensions and unresolved issues. |
Learn effective methods for resolving conflicts and restoring relationships. |
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Cultural Differences: Causes misunderstandings if not addressed and embraced. |
Develop cultural awareness and sensitivity to bridge differences. |
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Lack of Training: Struggles in navigating situations requiring respect and understanding. |
Acquire practical skills and techniques for respectful interactions. |
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Unclear Expectations: Makes it hard to align actions with desired respectful behaviour. |
Gain clarity in setting expectations and promoting positive behaviours. |
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Negative Leadership Behaviour: Sets a poor example for the team's interactions. |
Develop leadership behaviours that foster respect and understanding. |
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High Workload and Stress: Increases irritability and decreases patience in interactions. |
Learn stress management techniques to maintain composure. |
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Lack of Recognition: Leaves team members feeling undervalued and ignored. |
Understand the importance of recognition and appreciation. |
Respect in the workplace is essential as it provides trust, facilitates open communication and encourages collaboration and teamwork.
Lead by example, establish a respectful code of conduct for everyone to follow, empower employees to address disrespect and promote accountability.
Management should set an example by demonstrating understanding, fairness and respect for their team members.
Creating an atmosphere of mutual respect and understanding in the workplace can significantly improve employee morale, satisfaction, productivity, creativity and reduce turnover and absenteeism.
Embracing and celebrating the differences in people, while avoiding bias and discrimination creates an atmosphere of mutual respect and understanding.
Active listening and engaging in open conversations, coupled with regular check-ins to ensure all team members are heard equally help create a culture of mutual respect.